Customer Training Consultant (Abingdon, UK / Boston, MA)

Are you an experienced software trainer? Could you teach the world how to safeguard and share valuable digital content? Do you want to be part of preserving our cultural heritage?

With offices in the UK and US, Preservica is a world leader in digital preservation technology. Our SaaS and on premise active preservation software solutions are used by leading archives, libraries, museums, government organizations and businesses around the world to safeguard and share valuable digital content, collections and electronic records for decades to come.

Long-term digital preservation is a fast-emerging segment in Cloud Storage and Enterprise Content Management, and as a recognized leader Preservica has recently been featured in several technology analyst reports, including being named a Gartner “Cool Vendor”.

Preservica boasts a lively community of over 250 customers that come together at regular user meetings in Europe and the US. These include twenty one US State archives, a number of large corporations, national and pan-national archives, major universities and colleges, and world renowned libraries and museums.

With ambitious plans to grow the business this is a great time to join and contribute to the company’s on-going success.

The Role

Reporting to the Customer Success Manager, the core of this role is to shape and deliver both on -line and on-site end user training on the Preservica product suite to our global user community. This role is can be based from either our Abingdon (UK) or Boston (MA) office but will include some international travel from either.

This is a dynamic role where you will develop and evolve training solutions to meet the changing needs of our customers and the growth of our product alongside administering the regular training schedule.

This means that you will need strong technical and organisational skills, great people and communication skills along with the ability to seek out answers and adapt to a fast moving environment.

As a Customer Training Consultant in Preservica, you will have a varied, challenging and rewarding role that is fundamental in delivering customer service excellence and shaping the future of our Customer training experience.


  • Deliver online, interactive webinar based public training on a regular basis
  • Deliver onsite, tailored training when required. This will involve foreign travel
  • Produce and manage training material: presentations, practical exercises/ demo scripts, handouts, digital content to use as test files.
  • Remain informed of and maintain proficiency with company products
  • Ensure that material is accurate and reflects current/new product features
  • Research and assist in writing technical and user manuals to support training and production of a knowledge base
  • Identify new training requirements and methods of delivery, eg e-learning modules, video clips, embedded help etc

What We Look For

  • Experience in delivering interactive, web based training
  • Experience in delivering face to face group and individual training
  • Experience of training in the use of complex, application software
  • Track record in developing and evolving training delivery
  • History of updating training content to keep up with software enhancements
  • Experience in using remote tools such as GoToMeeting/WebEx
  • Experience in working in a software product company

You should also have

  • Strong customer service approach mind-set
  • Ability to manage change effectively
  • Strong communication and people skills
  • Ability to develop good relationship with customers and colleagues
  • Ability to work with a close knit team and also independently

What We Offer

As well as a competitive salary and benefits package, we offer tangible leadership and career development opportunities and dedicated training time to support professional growth.

We believe that to have a winning proposition you have to have a great team and we seek to hire the brightest and most talented commercial and technical innovators in the market today. Fully funded – we are set to double in size over the next year. If you are passionate about training then we really want you on-board.

How to Apply Please send your CV with details of your current package and aspirations to our Recruitment team at – – stating the role in the subject line.

If you would like further information or to discuss the role in person, please contact Mark Compton at – or call +44 (0)1235 428946