Support Engineer 2nd Line (Boston, US)

We are Preservica and we are changing the way organizations safeguard their digital information. As a world-leader in digital preservation technology, our award-winning software is used by leading businesses, archives, libraries, museums and government organizations across the globe.

To maintain our growth, we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking for an ambitious technical support professional with a passion for customer service excellence who wants to take their career to the next level and make a real difference to our customer base.

The Person

You will need a passion for customer service excellence, you enjoy interacting with customers, you thrive on solving technical problems and are driven by a desire to learn and enhance your knowledge and capabilities. You communicate well at all levels and through all channels

As part of a small team you will need to be self-motivated, highly organised and able to multitask and prioritise.

Ideally you will have experience with the technologies listed below but a desire to make a difference and help our customers are the most important qualities.

The Role

Our customers are a diverse group of technical and non-technical users spread around the world with an increasing concentration in North America. They use both on-premise and cloud hosted solutions and require remote, and sometimes onsite, support for all of their questions and issues.

This role will support all aspects of system use and will involve complex problem solving, issue replication, relationship management and communicating with all levels of technical ability both internally and externally.

Knowledge & Experience:

• Min 1-2 years Technical Support experience – keen to progress your career.

• Experience working with the popular incarnations of Linux (Centos, Red Hat) and / or Windows (Server 2012, 2016).

• Experience supporting Cloud based applications.

• Practical knowledge of relational database systems.

• An understanding of web based / java application technologies (Apache, Tomcat, http(s), web services).

• Experience with network technologies and their troubleshooting.

• XML experience would be desirable.


• Solid communication skills, both written and verbal. The ability and willingness to build positive working relationships with customers and colleagues.

• Problem-solving and analytical skills that you can apply to solve technical problems and deliver results on time.

• Self-motivated, delivery focused, works equally well independently and in teams.

• Highly organized with a strong command of detail. Comfortable with balancing priorities and multitasking.

• A passion for innovation and a desire to learn.


As well as a competitive salary and benefits package, we offer tangible career development opportunities and extensive training program.

How to Apply

Please send your CV with details of your current package and aspirations to our Recruitment team at – – stating the role in the subject line.

If you would like further information or to discuss the role in person, please contact Mark Compton at – or call +44 (0)1235 428946.