Careers

Technical Project Manager (Abingdon/Remote, UK)

Can you balance the demands of multiple stakeholders? Do you understand software development? Maybe have a coding or scripting background? Can you deliver what the client wants and keep them happy?

We are Preservica and we are on a mission to protect the world’s cultural, economic and political memory. This means safeguarding hundreds of millions of unique digital artifacts for future generations. From holocaust video testimonials to vital government and business records.

We are always striving to make our customers more successful and to support this quest we are looking for a technically focused project manager manager to join our growing team. Your challenge is to ensure our customers get the very best from our world leading digital preservation software.

The Role

You will be the face of Preservica, working closely with customers to support the overall success of their digital preservation program by providing guidance and hands-on support for structuring data and meta data, uploading and ingesting large volumes of digitized and born-digital content, managing the delivery of sponsored product features, customizing discovery and access portal, configuring roles and security, integrating and mapping to catalog and other systems, handling different content packages, and liaising with the customer’s IT team to gain support configuration where required. You will also be the success champion for the customer managing and coordinating their support related issues as they arise.

Ideally from a developer / coding / scripting background with one foot in project management, you are now ready to take a lead in managing the needs of enterprise level clients with a mix of project / stakeholder management while keeping in touch with technology and coding. You will thrive in a fast-paced, small team environment with a focus on delivering high levels of customer experience.

Responsibilities:

• Achieve high levels of Client satisfaction in the utilization of our SaaS products

• Leverage the Product APIs to develop scripts/utilities to help customers achieve more with the Product

• Demonstrate a strong understanding of complex technical systems and processes, with the ability to work with senior technical staff to help analyse and architect software and technical solutions

• Work towards building relationships that continually increase satisfaction, retention, and growth

• Spend time understanding clients’ objectives and deliver programs that support these goals

• Maintain consistent and frequent communication with clients to ensure efficient project implementation, review ongoing needs, provide timely solutions and recommendations to help achieve success and drive product adoption and engagement

• Identify risks preventing customers from meeting objectives and work closely with the Business to mitigate and solve and escalate internally if necessary

• Foster effective decision-making and operational excellence across the business by building relationships and helping internal teams understand client priorities and business context

• Deeply understand the product suite, technical components, service offerings and functionality to enable effective communication of capabilities to both business and technical client audiences

What We Look For

• Technical ability on any scripting or coding language: Java, .NET, Python, Bash, Perl, etc…

• Ability to work independently, with minimal supervision and strong time management skills

• Experience of identifying and managing change requests to agreed project scope

• Experience in providing a customer centric software service

• Strong analytical and problem solving skills, with attention to detail and quality

• The ability to identify risks, issues and dependencies, manage them and provide escalations and recommendations where required

• Excellent oral and written communication skills

• Creative, innovative, future focused, entrepreneurial, high energy individual focused on delivery

What We Offer

As well as a competitive salary and benefits package, we also offer great future prospects in a fast-growing market sector. From improving your technical abilities to developing leadership skills, we can offer tailored career development based on your aspirations. This is supported by our focus on personal development and training - all our staff have an annual training allowance, which can be used to learn new technologies, develop soft skills or earn recognised professional qualifications.

How to Apply

Please send your CV with details of your current package and aspirations to our Recruitment team at – careers@preservica.com – stating the role in the subject line.

If you would like further information or to discuss the role in person, please contact Mark Compton at – mark.compton@preservica.com or call 01235 428946.