Accelerated Success

Proactive expert service delivering best practice guidance to help you maximize value

Tailored and personal approach focused on your use case & objectives

Accelerate digital preservation projects & protect content sooner

Dedicated advice and best practice guidance from digital preservation experts

Faster time to value for your digital preservation investment

Accelerate your digital preservation projects

Customer success is a top priority at Preservica. That’s why our Customer Experience (CX) team have built a service to provide tailored onboarding support and proactive, personalized best practice guidance.

Designed for Preservica Enterprise Private Cloud and on-Premise customers, the team utilize a range of online tools to connect and collaborate with customers, with the ultimate goal of accelerating time to value and achieving faster success for your digital archiving and preservation program or projects.

Your dedicated digital preservation expert will work closely with you to:

Analyze backlog

Analyze location & content backlog to define the best method for ingest into Preservica

Structure your archive

Document agreed upon archival structure & create guidelines on content ingest and file plan structure

Manage metadata

Provide advice on adding or customizing metadata schemas including how to ingest, index and enrich metadata

Document access controls

Define, configure & document required access control roles and security tags

Upload large volumes

Advice on uploading & ingesting large volumes of content quickly and efficiently

Define policies

Guidance on preservation & storage policies, analyzing existing file formats and how to optimize storage to manage costs

What’s included with Accelerated Success?

In addition to receiving the highest levels of customer support, online training and access to the Preservica user community events & forums — Accelerated Success also includes the following: