Welcome to Preservica support

Support, training and forums for Preservica customers

We focus on providing the highest levels of customer support and training, which is reflected in our consistently excellent satisfaction ratings.

As a customer you have access to the Preservica Service Desk and through membership of our user community you have access to our User portal that includes product documentation and helpful forums. You are also free to attend our topic-by-topic “how to” live training webinars as many times as you like.

Preservica Service Desk

Log in to raise a ticket, or check the status of an existing one.

No login details? Send us an email: support@preservica.com

Login to the service desk

User portal

Our user portal contains useful and interactive forums for help, support and sharing ideas and best practice with the Preservica community.

In addition you can access the latest product documentation, download plugins from Preservica and view & download a range of training videos, enabling you to take full advantage of the features in Preservica.

Login to the user portal

Accelerated Success

Designed for Preservica Enterprise Private Cloud and on-Premise customers, this highly personalized service is designed to accelerate time to value and achieve faster success for your digital archiving and preservation program or projects.

Learn more

Developer community

Our developer website includes everything you need to use and learn about our extensive range of open APIs.

Designed to help you extend and integrate Preservica into your existing content, records and discovery systems, the developer website is the place to go to find out the latest news, views and advice from our developer community.

Visit the developer website

What our customers say about Preservica support

"Always very quick to respond and help"

“Excellent trainer, explained concepts using non-techy language, making sure everyone understood"