Cookie Policy
This cookie policy provides information about what cookies are, the different types of cookies that we use and their purpose.
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Introduction
Preservica is committed to privacy and security of information. This cookie policy provides information about what cookies are, the different types of cookies that we use and their purpose. Preservica performed a detailed cookie audit to present you with full details about our use of cookies.
This information is given to you as part of our efforts to comply with recent legislation and to provide you with complete information about your privacy when using our website and other Preservica web applications.
We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but this will lower the quality of your experience on our website.
What cookies are
Cookies are very small text files that are stored on your computer when you visit many websites.
The next time you go to the same website, your browser will send the cookie to the Web server. The message is sent back to the server each time the browser requests a page from the server. Since the Web server has no memory, the hosted website you are visiting transfers a cookie file to your computer so that the website can remember your preferences.
There are different types of cookies. Some are technical cookies that help to improve your experience on a website. For example, remembering your username and password for your next visit or allowing you to navigate between pages efficiently. Other cookies may record the time of your visit, if you have been on the website before or if it’s your first visit, whether you have accessed the site directly or if you have been redirected from another source.
Another important criterion is the time a cookie file is scheduled to stay on your computer. According to that, there are session cookies that will only be used throughout your visit and deleted when you close the browser, and persistent cookies. Persistent cookies will stay on your browser for the time period set within the cookie’s file and are reactivated when you revisit the website that created the cookie.
How to block cookies using browser settings
You can block cookies by activating the setting on your browser which allows you to refuse the placement of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as outlined by this policy.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
· Opera
To find information relating to other browsers, visit the browser developer’s website.
What cookies does Preservica.com use and why?
Necessary cookies
These cookies are essential to the functioning of the website and have a minimum level of intrusiveness. These cookies contain no personal information, just a long random number that is deleted from your web browser as soon as you close your browser.
Cookie name | Preservica app | Purpose/comment |
CraftSessionId | public/marketing site | Created by the Content Management System (CMS) to determine if a user is logged into the CMS or not. |
Functional cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Cookie name | Preservica app | Purpose/comment |
jsCookiewarning29Check | Pages and public site |
Performance cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site, using Google Analytics, Pardot and Hotjar. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Cookie name | Description |
Google Analytics _utma, _utmb, _utmc, _utmz, _utmx | Web Analytic cookies are used to collect information about how visitors use our website. The information includes the time of the current visit, whether you have been to the site before, what site you came from as well as your preferences. We use this information to estimate our audience size and usage pattern, so that we can improve our website by understanding how people use it. All data is registered and used anonymously, with no reference to any personal information. For more information on the use of cookies by Google Analytics, please visit Google’s privacy policy. |
Pardot_pi_opt_in | We use third party marketing automation tool called Pardot, owned by Salesforce.com to send our emails. We use cookies as part of tracking so we have information on email open rates and click through rates. We also track activity on the website. For example, visitors can download marketing white papers from the site and we use Pardot cookies to see who does this and if they then visit other parts of our website. For more information on Pardot’s privacy and cookie policy, please visit Pardot’s privacy policy. |
Hotjar_hjIncludedInPageviewSample, _hjIncludedInSessionSample | We use a third party user behaviour tool called Hotjar to understand how our users use our website and to help improve their experience whilst browsing Preservica.com. Hotjar uses cookies to process information including standard internet log information and details of the visitor’s behavioral patterns upon visiting our site. Hotjar stores this information in a pseudonymized user profile. Hotjar does not process this information to identify individual users or to match it with further data on an individual user. For more information on Hotjar’s privacy and cookie policy, please visit Hotjar’s privacy policy. |
Cookie name | Description |
Google Analytics _utma, _utmb, _utmc, _utmz, _utmx | Web Analytic cookies are used to collect information about how visitors use our website. The information includes the time of the current visit, whether you have been to the site before, what site you came from as well as your preferences. We use this information to estimate our audience size and usage pattern, so that we can improve our website by understanding how people use it. All data is registered and used anonymously, with no reference to any personal information. For more information on the use of cookies by Google Analytics, please visit Google’s privacy policy. |
Pardot_pi_opt_in | We use third party marketing automation tool called Pardot, owned by Salesforce.com to send our emails. We use cookies as part of tracking so we have information on email open rates and click through rates. We also track activity on the website. For example, visitors can download marketing white papers from the site and we use Pardot cookies to see who does this and if they then visit other parts of our website. For more information on Pardot’s privacy and cookie policy, please visit Pardot Privacy Policy. |
Advertising cookies
We do not use advertising cookies.
Third party cookies
These cookies are sent to Preservica web applications by third parties, including our partners, advertisers, affiliates and other content providers. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Embedded content
In our blogs and news section, we sometimes use video content from websites such as YouTube. When you visit a page with such content, you may be presented with cookies from these websites. Preservica does not control these cookies and you should check the relevant third party’s website for more information.
Cookies on the New Generation Interface
Necessary cookies
These cookies are essential to the functioning of the website and have a minimum level of intrusiveness. These cookies contain no personal information, just a long random number that is deleted from your web browser as soon as you close your browser.
Category | Cookie Name | Cookie Location | Purpose |
Cookie consent management | OptanonConsent, OptanonAlertBoxClosed, ua_cookie_consent, cookiesession1 | NewGen | Used to show cookie consent and remember your choices about cookies. |
Amazon Web Services | AWSALBCORS, AWSALB | NewGen | Application load balancer cookie managed by Amazon Web Services. |
Gainsight | apt.uid | NewGen | Community hub session tracking cookie |
Session management | access-token | NewGen | Session management (from auth miniservice) |
Performance cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Category | Cookie name | Cookie location | Purpose |
Pendo | pendo_ | NewGen | Cookies managed by Pendo, the tool we use to track customer behavior to improve your experience with Preservica. |
Pardot | visitor_ | NewGen | Cookies managed by Salesforce Pardot, our marketing automation tool. |
Youtube | CONSENT, VISITOR_INFO1_LIVE, VISITOR_PRIVACY_METADATA,YSC | NewGen | Cookies set by Youtube, with the Preservica guided videos embedded on the Offers & upgrades page. |
Cookies on a Portal website
Necessary cookies
These cookies are essential to the functioning of the website and have a minimum level of intrusiveness. These cookies contain no personal information, just a long random number that is deleted from your web browser as soon as you close your browser.
Category | Cookie Name | Cookie Location | Purpose |
Cookie consent management | cc-cookie | Portal | Used to show cookie consent and remember your choices about cookies. |
Amazon Web Services | AWSALBCORS, AWSALB | Portal | Application load balancer cookie managed by Amazon Web Services. |
Session management | access-token | Portal | Session management (from auth miniservice) |
portal-access-token, _Host-next-auth.csrf-token, _Secure-next-auth.callback-url | Portal | Session tokens that allow Portal access and keep it secure. |
Performance cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Category | Cookie name | Cookie location | Purpose |
Google Analytics (If deployed by the Portal website owner, any data collected within Google Analytics, is managed and controlled by that institution) | _ga, gat_gtag_, _gid | Portal | Cookies managed by Google Analytics which track customer behavior to help us improve your experience, and to report on your Portal usage. |
Functional cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Category | Cookie name | Cookie location | Purpose |
Portal experience and usability | _GRECAPTCHA, _Secure-ENID, AEC, ANID, SOCS, CONSENT | Portal | Cookies managed by Google Re-Captcha, enabling secure use of re-captcha on the Contact form. |
Personalization cookies
These cookies allow the website to remember choices you make (such as language or words searched) and provide enhanced, more personal features to tailor the website to your preferences and interests.
Category | Cookie name | Cookie location | Purpose |
Portal experience and usability | NEXT_SEARCH_SUGGESTIONS | Portal | Save the last words searched in the search box. |
NEXT_FAVORITES | Portal | Save favourited assets and folders to the Favourites page. |
Please be aware on a Portal website, if Google Analytics is deployed, any data collected within Google Analytics, is managed and controlled by the Portal website owner.
Cookies on a Universal Access website
Necessary cookies
These cookies are essential to the functioning of the website and have a minimum level of intrusiveness. These cookies contain no personal information, just a long random number that is deleted from your web browser as soon as you close your browser.
Category | Cookie Name | Cookie Location | Purpose |
Cookie consent management | cc-cookie | UA | Used to show cookie consent and remember your choices about cookies. |
Gainsight | apt.uid | UA | Community hub session tracking cookie |
Session management | access-token | UA | Session management (from auth miniservice) |
PHPSESSID, wordpress_test_cookie | UA | Session cookies for UA admin (Wordpress). |
Performance cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Category | Cookie name | Cookie location | Purpose |
Google Analytics (If deployed by the Universal Access website owner, any data collected within Google Analytics, is managed and controlled by that institution) | _ga, gat_gtag_, _gid | UA | Cookies managed by Google Analytics which track customer behavior to help us improve your experience, and to report on your Portal usage. |
Personalization cookies
These cookies allow the website to remember choices you make (such as language or words searched) and provide enhanced, more personal features to tailor the website to your preferences and interests.
Category | Cookie name | Cookie location | Purpose |
UA experience and usability | ouid, loc, na_id, ssc, na_tc, uvc, uid | UA | Cookies managed by AddThis.com |
Functional cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Category | Cookie name | Cookie location | Purpose |
UA usability | short-list, archive_view, single_view, layoutView | UA | short-list is used to locally store the list of IO’s as part of the short list feature. archive_view, single_view and layoutView are used to store and control the way content is displayed across various pages |
_GRECAPTCHA, _Secure-ENID, AEC, ANID, SOCS, CONSENT | UA | Cookies managed by Google Re-Captcha, enabling secure use of re-captcha on the Contact form. |
Please be aware on a Universal Access website, if Google Analytics is deployed, any data collected within Google Analytics, is managed and controlled by the Universal Access website owner.
Cookies on the Classic Interface
Necessary cookies
These cookies are essential to the functioning of the website and have a minimum level of intrusiveness. These cookies contain no personal information, just a long random number that is deleted from your web browser as soon as you close your browser.
Category | Cookie Name | Cookie Location | Purpose |
Cookie consent management | OptanonConsent, OptanonAlertBoxClosed, ua_cookie_consent, cookiesession1 | Classic | Used to show cookie consent and remember your choices about cookies. |
Gainsight | apt.uid | Classic | Community hub session tracking cookie |
Session management | JSESSIONID, api-session-token _Host-next-auth.csrf-token, _Secure-next-auth.callback-url | Classic | Session management, required to deliver service. |
access-token | Classic | Session management (from auth miniservice) | |
DWRSESSIONID | Classic | Increases security (protects against csrf attacks) |
Functional cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Category | Cookie name | Cookie location | Purpose |
Classic Usability | expandable-state | Classic | Store expandable list state |