Quality Policy

We are committed to providing services that meet or exceed the expectations of our customers. We actively pursue continual quality improvements, which will help us to provide a service that is ‘right first time’. Only by providing an outstanding service will we achieve our aims of long-term success and sustained improvement. We are aware of the impact of climate change and the importance of making our operations as sustainable as possible so we can do our bit to mitigate this issue.

In support of these aims we have implemented a quality management system that complies with all areas of the international standard ISO 9001:2015. We are committed to monitoring the effectiveness of our quality system and aim to continually improve our operations to meet the requirements of our customers, as well as our legal and regulatory responsibilities. Our QMS is appropriate to the purpose and context of our organization and supports its strategic direction.

Preservica colleagues are responsible for the quality of their work. Preservica provides learning and development programmes which assist all personnel to achieve the standards required. While we endeavour to consistently meet and exceed our customers’ expectations, we recognise that we don’t always achieve our own standards. When an issue is identified, we are committed to investigating it and will do our best to rectify the situation and to learn from it.

The policies, organisation and procedures necessary to achieve the requirements are described in our quality management system. Quality and business objectives are agreed annually by the leadership team and are reviewed regularly.

Our Quality Manager is responsible for monitoring the quality system and report regularly to the senior management team on the system's implementation, status and effectiveness.

This policy is available as documented information to all employees and interested parties both on our website and on the Policy Portal.

QAM-PY00

v1.7

Issue Date: 01/07/2024