Accelerated Success — a new service for Preservica Enterprise customers
The Accelerated Success service is supported by digital preservation experts from Preservica’s customer experience (CX) team and will provide tailored onboarding and proactive, personalized best practice guidance.
Preservica, is pleased to announce a new consultancy service offering for Enterprise Private Cloud and Enterprise on-Premise users. Accelerated Success is supported by digital preservation experts from Preservica’s customer experience (CX) team and will provide tailored onboarding and proactive, personalized best practice guidance utilizing a range of online tools to connect and collaborate with customers. The overall aim of the service is to help customers accelerate time to value and achieve faster success for their digital archiving and preservation program or projects.
The CX team will provide technical account management and assist customers on projects ranging from creating archival structure to metadata best practice and designing preservation & storage policies. The team will support and work with customers on projects remotely and across multiple time zones.
For customers operating at scale the team will help define the ingest process and ensure large volumes of content can be quickly and safely uploaded into Preservica. Additional benefits include personalized technical support, bespoke onboarding, closer alignment with Preservica’s partner network and the opportunity to discuss and share new feature ideas with the product team.
MaÏté Braud, Operations Director at Preservica, who is leading the CX team and Accelerated Success comments “Having worked closely with our customers for many years I know how difficult it can be for them to secure internal resources and drive momentum for digital preservation projects. That’s why I am thrilled that customers will now be able work closely with our digital preservation experts who can provide a personalized service tailored to their individual project needs. Our aim is to enable customers to achieve success faster.”
Discover more about the Accelerated Success & what’s included here
About Preservica
Preservica is changing the way organizations around the world protect and future-proof critical long-term digital information. Available in the cloud (SaaS) or on premise, our award-winning active digital preservation software has been designed from the ground-up to tackle the unique challenges of ensuring digital information remains accessible and trustworthy over decades.
It’s a proven solution trusted by a growing number of businesses, archives, libraries, museums and government organizations around the world - including HSBC, The Associated Press, Unilever, Transport for London (TfL), Pernod Ricard, the World Bank, Amnesty International, Yale University, Dartmouth College and 21 US state archives including Texas, California, and Massachusetts – to name a few.
Visit: preservica.com Twitter: @Preservica
Contact:
US and Canada: Maria Doyle, maria@doylestratcomm.com
UK Edward Clark, eclark@thecommsco.com
